Universal Orlando Resort
Designed in conjunction with the UI and UX teams at SapientNitro (now SapientRazorfish) these screens are from the first phase of SapientNitro’s partnership with Universal Orlando Resort. Phase 1 had two aspects to it. First on the list was streamlining the booking process through Universal’s guest-facing products (responsive web platform and native applications). This included park tickets, hotel booking vacation packages and a few in-park functions. The second aspect was a complete redesign of the in-park tools Universal Orlando team members operated on, separated into two parts: a team tools suite and sales app. The key motivating factor for the in-park tools was simplicity, the need to have the team members perform their daily duties in as simple and intuitive fashion as possible.